YOUR ACCOUNTS CONDITIONS OF USE & SALE

You may need to create an account in order to use some of Tucksons Services.

If we are unable to charge your selected payment method, we may charge another valid payment method associated with your account.

We may terminate your Tucksons account(s) or restrict your access to use Tucksons Services if you are in breach of applicable laws, these Conditions of Use, any Service Terms, or any guidelines or policies on this website. For example, we may terminate your Tucksons account(s) or restrict use of Tucksons services in cases of fraud or where required to do so by applicable laws or law or government or other competent authority.

We will only terminate your Tucksons account(s) or restrict your access to use Tucksons Services with advance notice, except when you seriously fail to comply with applicable laws, when we are unable to provide advance notice for legal reasons or when providing advance notice could expose Tucksons to liability, harm other customers or users, or compromise the Tucksons Services.

In any event, we will inform you in writing of the termination of your Tucksons Account(s) or the restriction of your access and use of Tucksons Services. The notification will inform you of your right to appeal the decision.

You may close your Tucksons account(s) at any time by sending us a message on the “Contact us” page.

1. CANCELLATION AND RETURNS POLICIES

Unless one of the exceptions listed below applies, you can cancel your order within 14 days from the day you received the product(s) or service(s). in the case of services or digital content not supplied in a tangible medium.

You must inform us of your decision to cancel your order. You can do this by sending us a message on the “Contact us” page. You will need to send your cancellation request during the 14-day period and return the item via our return centre.

Effects of Cancellation

Upon receiving your cancellation notice, we will issue a full refund for all payments made for the purchased product(s) or service(s). This refund will be processed no later than 14 days from the date we receive your cancellation request. The refund will be made using the same payment method as the original transaction unless otherwise agreed.

We may delay the refund until we receive the returned product(s) or until you provide evidence of having dispatched the returned product(s).

You are required to return the product(s) following the instructions provided in our return policy section no later than 14 days from the date you notify us of your cancellation.

The direct cost of returning the product(s) will be your responsibility. You may be liable if the value of the goods returned diminishes due to the handling of the goods.

Exceptions to the Right of Cancellation

The right of cancellation does not apply to:

– The delivery of products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery,

– Sealed audio or video recordings or sealed software if unsealed by you after delivery.

– Custom-made or clearly personalized products.

– Goods that may deteriorate or expire rapidly.

– Digital content (including apps, software, ebooks, MP3s, etc.) not supplied on a tangible medium (e.g., CD or DVD), if you have accepted that delivery could begin immediately and that cancellation would not be possible once delivery starts.

– Newspapers, journals, or magazines, with the exception of subscription contracts for such publications.

– Alcoholic beverages whose value is subject to market fluctuations beyond our control.

Our Returns Guarantee

We offer a voluntary returns guarantee for all products purchased from Tucksons sites. Products may be returned within 30 days of receipt, provided they are complete, unused, and undamaged. For shrink-wrapped or sealed media (such as CDs, DVDs, audio cassettes, VHS tapes, PC and video games, and software), returns will only be accepted if the original packaging remains unopened and the seal is undamaged. Returns should be processed through our Returns Support Centre.

This voluntary returns guarantee does not apply to digital products or software not supplied on a tangible medium (e.g., CD or DVD).

When returning items under this voluntary returns guarantee, we will refund the purchase price of the product(s) but not the original delivery charges. The costs and risks of return shipping are your responsibility. Specific policies apply to the return of fashion items; please refer to our Returns on Fashion Items section for further details.

This returns guarantee does not affect your statutory rights and does not impact your right of cancellation as outlined above.

Pricing and Availability

All prices listed on our website include the applicable VAT as required by law.

In the event that any products in your order are unavailable, we will notify you via email as promptly as possible. You will not be charged for any products that cannot be fulfilled.

Please note that unless otherwise indicated on the website, delivery estimates are approximations and not guaranteed delivery dates. These estimates should not be treated as fixed timelines.

Although we strive to ensure accurate pricing, there may be occasional errors in our catalogue. We will confirm the pricing of your order during processing, prior to charging your payment method. If an item is listed at an incorrect price and the correct price is higher, we will contact you to either offer the product at the correct price or cancel your order. If the correct price is lower than the listed price, we will charge you the lower amount and proceed with the shipment of the product.

Product Information

Unless otherwise specified, Tucksons is not the manufacturer of the products sold on this website. While we strive to ensure the accuracy of product information displayed on our site, actual product packaging and materials may contain additional or different details than those provided here. Ingredients may also change. All product information on our website is intended for informational purposes only. We advise against relying solely on the information presented on our site. Please carefully read all labels, warnings, and instructions provided with the product before use.

For healthcare products, if you have any concerns regarding safety or require further information, we recommend reviewing the information included with the product or contacting the manufacturer directly. The content on this site is not intended to replace the advice of a medical practitioner, pharmacist, or other licensed healthcare professional. If you suspect you have a medical condition, consult your healthcare provider immediately. The information and statements related to products on this website are not intended to diagnose, treat, cure, or prevent any disease or health condition. Tucksons accepts no responsibility for inaccuracies or misstatements about products by manufacturers or other third parties. This does not affect your statutory rights.

2. CUSTOMS

When placing an order with Tucksons for delivery outside of mainland UK, please be aware that your shipment may incur import duties and taxes, which are assessed when the package arrives at its destination. Any additional costs associated with customs clearance are your responsibility, as we have no control over such charges. Customs regulations differ by country, so we recommend contacting your local customs office for more detailed information. Furthermore, by ordering from Tucksons, you assume the role of the importer of record and must ensure compliance with all applicable laws and regulations in the country where the products are delivered. We prioritize your privacy, but please note that international shipments may be subject to inspection by customs authorities.

Amendments to the Conditions of Sale

We reserve the right to modify these Conditions of Sale at any time by updating the relevant information on Tuckson’s website. Any changes will be effective immediately upon posting. You will be governed by the Conditions of Sale in effect at the time you place an order with us.